An Interview with Ian Gaffell, Manufacturing and Sales

askSam Brings Technical Info to Life

Reprinted with Permission

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askSam: What can you tell us about you use of askSam Standard?

IAN GAFFELL:   I have captured the technical info published over 10 years in different paper formats and have made it available to the current support people with askSam.  We have also started a structured database of tech support questions.  I only have one problem.  The GM has set passwords and forgotten them.  

askSam: How has askSam made your job faster or more efficient?

IAN GAFFELL: These technical documents were basically too numerous to locate any info so they were forgotten. Now the information is  immeadiately available.

askSam: What kind of customer support have you had from askSam?

IAN GAFFELL: I can not find a distributor in Australia.

askSam: Our Australian distributor is Fastext Solutions, PO Box 75, Manly NSW, Australia. You can reach them by phone at 61-2-9976-2288 or via Email < fastext@ozemail.com.au >. You can also reach our tech support department via this web site, email < tech@asksam.com > or via fax - 850-584-7481.

askSam: Would you recommend askSam and why?

IAN GAFFELL: Yes, askSam was great when we purchased it and I'm sure the latest version is greater from the what I have seen on the Web site.

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Ian Gaffell

Phone: (Australia) 071525152

Email: gaffeli@hotmail.com