Topic Unable to open Registry Key Error

 Applies_To Web Publisher

    Version 3.x, 4.x, 5.x, 6.x

Last_Update April 6, 2006

Question I have installed Web Publisher on a Windows 2000 server. When I go to access Web Publisher Administrator, I receive following error.

Error: Unable to open registry key

SOFTWARE\askSam\Web Publisher\4.0\Default Settings

For more indepth: Invalid command value

Answer This error occurs when the account you are logged in to the server as does not have permissions to read/write to the registry.

Resolution

1. Go to the server machine.

2. Open IIS.

3. Web sites > Default Web site > Scripts > Properties (right click) > Directory Security

4. Choose Edit. Uncheck Anonymous and Integrated Authentication Access.

5. And Check Basic Authentication Access.

6. Choose OK.

This will prompt for a user name and a password when the visit the Web Admin URL. Once this hapens, the error will not appear.

If the above instructions do not fix the problem, use the following directions.

1. Start > Run > regedt32 or regedit

2. HKEY_LOCALMACHINE > Software > askSam > Web Publisher > 5.0

3. Right Click on it and choose Permissions.

4. Add the user (the user who is logged in to that computer) and others who will need to access WP Admin.

5. Close Registry Editor.

6. This will definitely fix the problem.