Topic Unable to index file (Professional version)

 Applies_To askSam

    Version 4.x Professional

Last_Update 07/11/2003

Question I have askSam 4.x Professional, and I am not able to index my files. I go to FILE > INDEX and the option is greyed out.

Answer This could be caused by a couple of things:

Resolution

1. First Document is "Read Only":

Open your database and go to DOCUMENT > PROPERTIES. Click the SETTINGS tab, and make sure that "Read Only" is set to NO. If it is set to YES, change it to NO and click OK. You should now be able to click on FILE > INDEX and index the file. (This is a bug that was corrected in askSam 5)

2. Database is "Read Only":

Open your Windows Explorer. Browse to the directory that contains your database. Right-click on it and choose "Properties". At the bottom of the file properties is a checkbox that says "Read Only". Uncheck this to gain write access to the file. Now, launch askSam and try to index the file.