Topic MSG: "A program is trying to access e-mail addresses.."

 Applies_To askSam

    Version 6.x, 5.x

Last_Update 05/25/2005

Question When I try to import email from MS Outlook, it gives me a message:

"A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No"."

What does this mean? What should I do?

Answer This is caused by a built-in security feature in Outlook.

When askSam imports messages from Outlook, it has to open Outlook in your system background. Because there are some viruses out there that can attempt to access Outlook using a similar method, Microsoft added this security feature.

Resolution You should set it to allow access for the maximum amount of time (10 minutes).