Chapter Chapter 5
Section Critical Challenge: Logistics and Evacuation
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Critical Challenge: Logistics and Evacuation
The scope of Hurricane Katrina’s devastation, the effects on critical infrastructure in the region, and the debilitation of State and local response capabilities combined to produce a massive requirement for Federal resources. The existing planning and operational structure for delivering critical resources and humanitarian aid clearly proved to be inadequate to the task. The highly bureaucratic supply processes of the Federal government were not sufficiently flexible and efficient, and failed to leverage the private sector and 21st Century advances in supply chain management.
Throughout the response, Federal resource managers had great difficulty determining what resources were needed, what resources were available, and where those resources were at any given point in time. Even when Federal resource managers had a clear understanding of what was needed, they often could not readily determine whether the Federal government had that asset, or what alternative sources might be able to provide it. As discussed in the Week of Crisis chapter, even when an agency came directly to FEMA with a list of available resources that would be useful during the response, there was no effective mechanism for efficiently integrating and deploying these resources. Nor was there an easy way to find out whether an alternative source, such as the private sector or a charity, might be able to better fill the need. Finally, FEMA’s lack of a real-time asset-tracking system – a necessity for successful 21st Century businesses – left Federal managers in the dark regarding the status of resources once they were shipped.30
Our logistics system for the 21st Century should be a fully transparent, four-tiered system. First, we must encourage and ultimately require State and local governments to pre-contract for resources and commodities that will be critical for responding to all hazards. Second, if these arrangements fail, affected State governments should ask for additional resources from other States through the Emergency Management Assistance Compact (EMAC) process. Third, if such interstate mutual aid proves insufficient, the Federal government, having the benefit of full transparency, must be able to assist State and local governments to move commodities regionally. But in the end, FEMA must be able to supplement and, in catastrophic incidents, supplant State and local systems with a fully modern approach to commodity management.
Lessons Learned:
The Department of Homeland Security, in coordination with State and local governments and the private sector, should develop a modern, flexible, and transparent logistics system. This system should be based on established contracts for stockpiling commodities at the local level for emergencies and the provision of goods and services during emergencies. The Federal government must develop the capacity to conduct large-scale logistical operations that supplement and, if necessary, replace State and local logistical systems by leveraging resources within both the public sector and the private sector.
With respect to evacuation—fundamentally a State and local responsibility—the Hurricane Katrina experience demonstrates that the Federal government must be prepared to fulfill the mission if State and local efforts fail. Unfortunately, a lack of prior planning combined with poor operational coordination generated a weak Federal performance in supporting the evacuation of those most vulnerable in New Orleans and throughout the Gulf Coast following Katrina’s landfall. The Federal effort lacked critical elements of prior planning, such as evacuation routes, communications, transportation assets, evacuee processing, and coordination with State, local, and non-governmental officials receiving and sheltering the evacuees. Because of poor situational awareness and communications throughout the evacuation operation, FEMA had difficulty providing buses through ESF-1, Transportation, (with the Department of Transportation as the coordinating agency).31 FEMA also had difficulty delivering food, water, and other critical commodities to people waiting to be evacuated, most significantly at the Superdome.32
Lessons Learned:
The Department of Transportation, in coordination with other appropriate departments of the Executive Branch, must also be prepared to conduct mass evacuation operations when disasters overwhelm or incapacitate State and local governments.
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