Chapter Appendix B - What Went Right
Section Department of State
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Department of State
Using the recently developed Employee Profile Plus database, managers in the State Department rapidly located current and former employees with skills in about 300 specific areas. The web-based system was deployed during the Department's tsunami relief efforts in late 2004 and again following the hurricane and flood. They quickly found employees with required language, area and disaster relief expertise in a matter of minutes, rather than days or weeks.64 These skilled personnel were critical in communicating information to those that primarily or solely spoke foreign languages.
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